Terms & Conditions

Terms & Conditions

In these Terms & Conditions:

  • We, Our and Us mean Borough Beauty Co. ABN 69 625 899 490 or www.boroughbeautyco.com.au

Our Postal address is 11 Petersen Street, Korumburra Victoria 3950

  • You or Your means, you the customer

These Terms & Conditions together with your order comprise an entire contract between us and you for the supply of skin care, body care or make-up products. This contract cannot be altered unless we agree to any alteration in writing or by email.

These Terms & Conditions remain the property of Borough beauty Co. You are not permitted to copy these Terms & Conditions for the purpose of any commercial use.

Eligibility to Purchase

You must be at least 18 years of age to purchase products on this website. You must posess either a Paypal account or a valid Credit/Debit care of either Mastercard/Visa type.

Acceptance of Terms & Conditions

When you place an order with us, this will automatically constitute your acceptance of these terms and conditions. Your statutory rights are unaffected by these terms and conditions and including the right to expect that the products supplied are of satisfactory quality as well as matching the descriptions on our website.

Product Suitability

Some of the products we sell are not suitable for customers with certain conditions, for example Pregnancy. These products are clearly marked with a caution in the product description page.

Placing an Order

To purchase products from our website, use the Add to Cart/Bag button located on our product gallery pages or individual product pages.

Prices are current each time you make a purchase and cannot be changed prior to checkout.

You will carefully follow the steps during the checkout process ensuring all information you supply including Name, address, email and Telephone number are complete and accurate prior to completing payment for your order.

Payment for products must be made in full with a Credit card/Debit card or Paypal account before an order can be processed for shipping. For payment with Paypal where there are insufficient funds in the Paypal account, the payment may have a status of echeck. echeck payments will not be processed until the funds are cleared. This process can take 3-5 days to complete.

When using a Credit card or Debit card, you must be the owner of the card and have sufficient funds to cover the payment.

We will validate any payment you have made by data we receive from our payment gateway. This validation will be required before your order can be processed for shipping.

When you complete your order, you agree that you do so subject to these Terms and Conditions which are current to the date you submit your order. It os your responsibility for reviewing our Terms & Conditions prior to submitting your order as we reserve the right to change these Terms & Conditions at any time.

When your order is placed, you will receive by email a confirmation of your order. It is your responsibility to ensure the email address entered at the time of order is correct, otherwise you may not receive our correspondence. if you believe you have entered your email address incorrectly, please contact us at boroughbeautyco@gmail.com immediately.

The email confirmation of your order is for informal purposes only. we may in our discretion refuse to accept an order for any reason, including unavailability of supplies or we may offer you an alternative product. In cases where products are unsuitable for certain skin conditions, we will advise if you will need to resubmit an order under these circumstances.

If you discover that you have made a mistake with your order, please contact us at boroughbeautyco@gmail.com immediately to ensure we have time to make amendments. once your order has been shipped amendments cannot be made.

Currency of Payment

We accept the following currencies for payment

  • AU - Australia Dollars

Your Account

Every customer who purchases products from our website will have their own login account which may be used to track the progress of any order as well as viewing a history of past orders.

There is no requirements to register an account with us prior to making a purchase as we will automatically use the email, name and phone contact data entered during the checkout process to create an account for you. You will be sent an email containing your new account details which will contain a link back to our website for the purpose of setting up a password for your account.

When a subsequent order is made by a customer who is not logged into the website whose email address matches the email of an existing account, then that order will be associated to the matching existing account.

Orders placed before 12pm AEST/AEDT

Any orders placed before 12pm (time in Melbourne AU) on a Monday-Friday will be shipped the same day for products which are In Stock. Products marked In Stock or On Order in the individual product description pages.

If a product is not In Stock when you place an order, we will notify you and advise when your product will reach our premises and when  your order can then be shipped.


Please refer to our Shipping page for full details of our shipping terms.

Data Protection

Please refer to our Privacy Policy page for details on the protection of your data

Skincare Advice without a Face to Face Consultation

We will provide skincare advice for online customers via email. this may involve suggestions to use certain products from our website based on information you provide to our skin therapist in order to treat your skin concerns. However, it is not always possible to prevent you from having adverse skin reactions to any of our products when a face to face consultation has not been carried out. We will not be responsible for any adverse reactions to your skin under these circumstances. 

Changes to Terms & Conditions

We reserve the right to change these Terms & Conditions at any time. Any amendments will appear on this page and continued use of this site as well as purchases on this site will be deemed as acceptance of the amended Terms & Conditions.

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Victoria and shall be subject to the non-exclusive jurisdiction of the Courts of Victoria.

Force Majeure - Circumstances beyond our control

We are not liable to you for any incident which may delay us from carrying out our obligation under these Terms & Conditions if this delay is caused by events which are beyond the reasonable control of Borough Beauty Co. In this case you will grant us the time to execute our obligations.

The contents of this website are only used for the purpose of shopping on this website.

Promotion Mail Outs

We reserve the right to email our customers with details of any Promotions we have fro time to time. customers are added to our mailing list after they make their first purchase or by directly subscribing to our mailing list using the form details on the bottom of each page on the website. 

Upon receiving an email for such Promotions, you will be given the opportunity to unsubscribe from our mailing list.

Last amended March 2020